Our Coronavirus (Covid-19) Statement

Covid-19 

During these unprecedented times, extra precautions have been put in place for you, our guests as well as our staff. 

We are now legally required to support the track and trace COVID-19 programme. In order to do this we have had to register our property for NHS QR track and trace.
You need to scan this poster using the NHS Covid-19 app on arrival.
Thank you for your cooperation.

We are no longer meet and greet our guests on arrival, we are handing our disinfected keys over in a socially distanced way via the lock box. Keys to be left in the lock box on departure. 

We take a note of the names of all people staying in the event that it is needed for track and trace. 

We usually provide a delicious home made cake for your arrival, unfortunately we can not offer this bespoke service to you at this time. 

We pride ourselves on our cleanliness so we have altered our check in time to 6pm and our check out time to 9am to allow ourselves more time to do a thorough deep clean in between guest stays. 

All unnecessary items including ornaments, books and games have been removed. We do not now provide the little extras such as tea, coffee, sugar, salt, pepper, cooking oil, tin foil, or ice cubes as they can not be disinfected. 

We are in the process of moving our hand book for guests to an electronic version via our website. 

Our staff clean wearing PPE masks, gloves and an apron. 

All windows and doors are opened during cleaning to allow ventilation between guests 

All door handles, light switches, plug sockets, TV remotes, hair dryers, wardrobes, bedside tables are disinfected. 

In the kitchen the fridge/freezer, cooker, microwave, kettle and toaster cupboards and doors and bins are disinfected. For this reason we ask that when you leave you put all used crockery and cutlery in the dishwasher on the morning of departure and switch it on. A dishwasher tablet is provided. 

Please place all rubbish including food waste in the outside bins with the bin liners fastened. Recycling information is on the dust bins. 

All beds are made up whilst wearing PPE. We ask that all guests strip the beds before departure and put linen and towels in the laundry bags provided these are to be left at the back door. Please avoid shaking the laundry. We encourage guests to consider bringing their own towels with them. 

Daily Hot Tub checks are done. at either 8am or 6pm Please make sure you are not in the Hot Tub at this time. The Hot Tub is emptied and fully sanitised between each guest. 

Covid 19 risk People staying in accommodation that have symptoms of coronavirus (COVID-19) 

If a guest is displaying signs of the coronavirus (COVID-19) virus while staying in overnight accommodation for a permitted reason, they should inform the accommodation provider, immediately self-isolate where they are to minimise any risk of transmission, and request a test. If they are confirmed to have coronavirus (COVID-19), they should return home if they reasonably can. They should use private transport but only drive themselves if they can do so safely. If a guest cannot reasonably return home (for example because they are not well enough to travel or do not have the means to arrange transport), their circumstances should be discussed with an appropriate health care professional and, if necessary, the local authority. 

The accommodation provider and guest should discuss next steps as soon as possible. If the guest is unable to return home, the accommodation provider and guest should discuss meal and laundry provision, and accommodation providers should consider whether symptomatic guests should clean their own rooms and strip their own beds. 

Unless otherwise provided for in the contractual terms of the booking, the guest will be expected to pay the costs of an extended stay in all but exceptional circumstances. Exceptional circumstances may include but are not limited to where the accommodation provider has failed to follow government guidance to create a covid-secure environment. 

There will be some types of accommodation where self-isolation would not be possible, for example if there are shared washing facilities or if the risk to the host, owner or staff cannot be mitigated. In these cases, guests should make arrangements to travel home as safely as possible, whilst minimising risk to others. 

Accommodation providers should consider how best to inform guests about their policy for Covid- symptomatic guests, for example during the booking or check-in process. 

Guests should follow government guidance on dealing with possible or confirmed coronavirus (COVID-19) infection. Once the guest (and if appropriate their family) has finished the required self-isolation period and is no longer symptomatic, they should return to their main residence and continue to follow the government guidance on self-isolation, household isolation and social distancing.